How To Report Problems

Looperman has two main ways to report issues: reporting technical bugs to our support team, or using the built-in report system to flag content or users. The built-in system handles policy violations, community issues, and metadata problems like misplaced items or incorrect metadata. This guide will help you understand which reporting method to use.

What to Report
  • Violations of our Community Guidelines (offensive language, hate speech, bullying, etc.)
  • Items in the wrong category or with incorrect tags
  • Spam or promotional content
  • Inappropriate, NSFW, or adult content that isn't properly labeled
  • Copyright or intellectual property violations
What NOT to Report
  • Personal opinions or preferences - post a comment instead
  • Items just because you dislike them or disagree with the artist
  • Frequent posting by a user - this isn't spam as long as the content is on-topic and relevant
  • Technical issues with the site itself - use the bug report process instead
  • Subjective matters like musical taste or style
Important Notes About Reporting
  • You must be logged in to submit a report
  • Be specific and detailed in your report - the more information you provide, the faster we can investigate
  • False or frivolous reports may result in restrictions on your ability to report

Reporting Technical Bugs & Site Issues

If you encounter a technical problem or bug on the site, please contact our support team. This includes issues like broken links, page errors, login problems, features not working as expected, or any other malfunction.

Before Contacting Support

Try these troubleshooting steps first, as they often resolve the issue:

  1. Update your browser to the latest version. Many early browser versions cause most problems.
  2. Try to replicate the problem using a different browser, such as Google Chrome.
  3. Clear your browser's cache and cookies. This often fixes login issues.
  4. Ensure pop-ups are enabled.
  5. Temporarily disable your antivirus or security settings to check if they are causing the issue.
Checking for Help
  1. First, read the help section on the site as we may have already covered the issue.
  2. Check the About Us page for additional information.
  3. Avoid asking questions on Facebook, Twitter, Instagram, etc., as we do not check external sites frequently and will not respond to issues there.
What to Include When Contacting Support

Please provide as much information as possible to help us investigate quickly:

  1. Your profile URL, so we know exactly who you are.
  2. The URL where you are experiencing the problem.
  3. If you click a link and get a blank page, provide the URL of the blank page.
  4. The browser you are using and its version number (e.g., Google Chrome V6 on Windows 10).
  5. Explain what you tried to do, what you expected to happen, and what actually happened.
  6. If possible, send a screenshot.

Contact support with your bug report.

Using The Built-in Reporting System

Looperman has a built-in report system that allows you to flag content or users for policy violations, misplaced items, or metadata errors like incorrect tempo, key, or category. This is the fastest and most effective way to report issues to our moderation team.

What Can You Report?

You can report the following through the built-in report system:

  • Loops, Acapellas, and Tracks - Use the "Report" button on each item
  • Comments and Replies - Use the flag icon next to any comment or reply
  • Users - Use the "Report" button on a user's profile page
Types of Issues to Report

Policy Violations - Flag content or users for serious community guideline violations:

  • Offensive language, hate speech, or profanity (slurs, derogatory terms, hateful speech)
  • Abusive behavior or harassment (bullying, personal attacks, intimidation)
  • Copyright or intellectual property violations (without permission)
  • Spam or promotional content

Metadata & Categorization Issues - Flag items with incorrect information:

  • Wrong category or incorrect categorization
  • Incorrect genre tags
  • Wrong key information
  • Wrong or inaccurate tempo/BPM
  • Quality issues (loops that don't loop well, layered loops, pre-mixed content)

When reporting metadata issues, provide the correct information in the details field so our team knows what needs to be fixed.

How to Report Content or a User
  1. Find the item or user you want to report
  2. Click the Report button (usually appears as a flag icon or "Report" text button)
  3. A report form will open with two fields:
    • Reason: Select the most appropriate reason from the dropdown menu. The dropdown options change based on what you're reporting (loops, tracks, comments, users, etc.)
    • Details: Provide specific information about why you're reporting this. Be as detailed as possible to help our team understand the issue.
  4. Click Submit to send your report

Resolving Problems With Other Users

If you are having problems with another user on Looperman, here are your options:

  1. Try to Resolve Directly: First, attempt to resolve the issue between yourselves. In case of an argument, take a step back and let things settle. Arguments happen, and we do not intervene in personal disputes.
  2. Block the User: You can block users directly from their profile page to prevent them from commenting on your content.
  3. Use the Report Button: If the user's behavior violates our Community Guidelines, use the Report button to notify our moderation team.
  4. Forward Spam Messages: If you receive spam via your contact form, forward the email to us so we can take action.
  5. Contact Support: If all else fails and you feel the situation is serious, contact support for additional assistance.

Note: We can only intervene in situations that occur on looperman.com or via our contact forms.