How To Report Problems

Should you be having a problem that is not already covered here in the help section or elsewhere on the site then the best course of action is to get in touch so we can look into it.

1. Firstly read the help section the site as we may have covered the issue already.
2. Don't ask questions on facebook / twitter / instagram etc as we don't check external sites all that often and wont answer any problems there.
3. Read the About Us page. Again, you might find an answer there.

If all else fails and you think you found a bug or did not find the answer to your question then the only way to get things fixed is to contact support.

If you do have to contact us then you need to send as much information as possible otherwise its impossible to help you out. Simply saying blah blah does not work will result in us not being able to help you.

What you should do before contacting support

1. Make sure you update your browser to the latest version. Many early browser versions are more trouble then they are worth and the cause of most problems.
2. Try to replicate the problem your having by using a different browser such as Google Chrome
3. Clear your browsers cache and cookies. This often fixes login issues
4. Make sure you have popups enabled
5. Make sure your antivirus or security settings are not causing an issue by temporarily disabling them and testing things again.

What support may need to know

1. Your profile url, so we know exactly who you are
2. The url where you are having a problem
3. If you click a link and get a blank page we need to know the url of the blank page
4. The browser your are using as well as its version number. Eg Google Chrome V6 Windows 10
5. Explain what you tried to do, what you thought should happen and what actually happened
6. If possible send a screenshot too

Reporting Problems With Other Users

Should you find you are having problems with another user on looperman please follow the following guide to try and get things resolved.

1. Firstly try and work this out between yourselves or in the case of an argument take a step back and let the dust settle. Arguments happen all the time and its not our place to get involved.
2. If you have received a spam message via your contact form forward the email to us so that we can remove the user from the system.
3. Its worth noting that we can only intervene in situations that happen here on looperman.com or via our contact forms.

If all else fails and you feel the situation is serious enough contact support.