Help With Password & Logging In

Having Trouble Logging In?

If you're experiencing difficulties logging into your account on, try these steps:

  1. Manually type your username and password instead of using copy and paste.
  2. Ensure you're using the correct email address associated with your account.
  3. If you've requested a new password, make sure you're using the updated one.
  4. Clear your browser's cookies and cache.
  5. Check that cookies are enabled and not blocked in your browser settings.
  6. Ensure session cookies are enabled for third-party sites.
  7. Keep your browser up to date with the latest version.
  8. If the issue persists, try using a different browser.

If you encounter login problems, exhaust these solutions before reaching out to support.

Stay Updated

Regularly update your browser to its latest version to mitigate potential login issues.

Enabling Session Cookies

If you're redirected or logged out unexpectedly, ensure that session cookies are enabled in your browser. Refer to your browser's settings for guidance.

Troubleshooting Password Resets

If you're having trouble resetting your password, consider the following scenarios:

  • Problem: Your email provider is blocking emails from
  • Solution: Whitelist or contact your email provider for assistance.
  • Problem: Using an incorrect email address for account recovery.
  • Solution: Double-check the email address associated with your account.
  • Problem: Your mailbox is full.
  • Solution: Clear space in your mailbox to receive new messages.

If all else fails, reach out to support with detailed information after attempting the above solutions.

Haven't Received Login Details?

If you haven't received activation or login information:

  • Check your spam or junk folder.
  • Contact your ISP to inquire about mail blocking from
  • Consider using an alternative email address.

If you're experiencing issues and your account is already active, contact support with relevant details. Please ensure you've attempted all suggested solutions beforehand.